Agency Pro Standard Cover
$600/month + GST
This support agreement offers 4 hours of onsite or remote support per month, at a discounted hourly rate of $150/hr + GST (or $600/month + GST). These hours can be used for:
- phone support;
- email support;
- training (onsite or remotely);
- onsite consultation;
- one Agency Pro 5.0 update.
As an Agency Pro support user, we will ensure that you are given priority when lodging a request, so that your urgent issues are dealt with promptly.
Email support will be provided primarily by our senior software engineer, John Muffett. You will also be allocated a primary account manager, Daniel Highman, who will co-ordinate your support requirements. Support hours can only be used within the month and are not accumulated. Any additional hours would be charged at the standard rate of $180/hr + GST. Travel time for onsite visits is chargeable.
In order to provide the most efficient support service for Agency Pro, it is strongly recommended that we have access to your company's network via VPN. This would enable our software engineers to remotely access your files for support work.
While the Agency Pro Standard Cover is based on 4 hours of monthly support, we are happy to customise a package if more monthly hours are required. Please note that these agreements are pre-paid prior to the provision of support. You may take initial or continuing support agreements for periods of 3, 6 or 12 months.