Keysoft can provide ad hoc FileMaker support using our unique KeysoftQS tool. To enable Quick Support all you need to do is download the KeysoftQS tool and run it:

KeysoftQS (Win)
KeysoftQS (Mac)

You can then inform your Keysoft Support Engineer of the ID number and password and they will be able to connect to your machine to diagnose your problem.

We recognise that different customers need different levels of support. Our paid support programs ensure that our clients continue to receive maximum benefits from the software solutions supplied. At Keysoft you aren't treated like a number. We do not have an automated phone system that connects you with a technical support representative who is not technical and who merely records the problem for later attention by un-named individuals.

Support from Keysoft is through software professionals who know you and who know your business.

The 40 hour Support Bucket is for Time & Materials or Fixed Price contracts. This is pre-paid prior to the provision of support. Clients are free to utilise support on an "as required" basis. It can be provided on-site or off-site. Travel time is, however, chargeable. When 40 hours is expended you can purchase a new Support Bucket. Fax, telephone and email support is usually provided through a designated client contact. Telephone support is available 9am to 5:30pm weekdays. An optional emergency line is available 24 hours a day. You would be allocated primary and secondary account managers who would coordinate your support requirements. They would help to ensure that you are given the full attention of our staff, and that your urgent problems are dealt with promptly.

Keysoft attempts at all times to have trained technical resources available for your ongoing support requirements. A 40 hour Support Bucket expires 12 months from the date of payment.

$5,400.00 + GST

A crisis will pinpoint any shortfalls in your current technology environment. But why wait for down-time or poor sales to discover where your business applications could be improved?

Keysoft's Application Audit Services will identify problems or deficiencies with code, performance, scalability, architecture, user interface design and documentation. These services are focussed towards companies designing and building applications from developer utilities to major enterprise systems.

For clients requiring emergency support, experienced resources on-site the same day, Keysoft provides a simple solution. Rather than providing a complex SLA (Service Level Agreement), Keysoft charges twice (2 x) standard rates for same day call outs. The minimum time chargeable for on-site work is 2 hours per person per visit.
Travel time is changeable. You will be allocated a primary account manager who will co-ordinate your support requirements.

Annual Maintenance Support is for Fixed Price contracts only. Support is defined as ensuring the database maintains its current functionality. You may purchase Annual Maintenance Support at 10% of the total project cost.

Support does not cover data corruption issues.

Telephone and email support is provided through a designated client contact nominated by the client. Telephone support is available 9pm - 5:30pm weekdays. An emergency line is available 24 hours a day. You would be allocated a primary account manager who would co-ordinate your support requirements. They would help to ensure that you are given the full attention of our staff, and your urgent problems are dealt with promptly.

Keysoft can provide Ad Hoc database support for your business. Keysoft charges a minimum of 2 hours for any support call out. This is payable in advance by EFT.

Standard Support is a service offered to all new clients which covers the installation of any Keysoft software. The first 3 months attending incidents related to the original agreed functionality are free of charge.